Frequently Asked Questions

Everything you need to know about shopping with MHE.

What is the standard shipping timeframe for orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return and exchange policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Yes, MHE ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

How do I contact customer support if I have an issue?

Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.